Delta uses baggage fees to expand lost luggage routes
ATLANTA, GA - Delta Airlines executives announced this week an expanded set of routes for passenger lost luggage. Cost restrictions and terminal closures previously caused passenger luggage to get misdirected in a limited number of locations.
An initial press release explained previous routes were limited to due cost restrictions. Newly implemented fees for extra luggage allowed a significant infrastructure investment making expanded routes possible.
A Delta spokesperson explained, “Our passengers told us they want choices. Frequent flyers often complained about losing their luggage in the same predictable locations. We listened and delivered a set of fresh options.”
Company officials say they are very encouraged by initial tests. During a demonstration for members of the media this week, a single set of bags departing from Cincinnati headed for Tampa ended up in Decatur, Ft. Wayne, and a small private airport in St. Louis. “This is a wonderfully unpredictable outcome. We even found one bag being used for seating in a Delta customer call center in Sherman, Texas.”
A Delta press release announcing the expanded routes said, “We believe passengers enjoy the process of recovering misdirected luggage. This extra challenge during a vacation or after a long business trip makes people feel invigorated. Without these small mental challenges, we feel our passengers may suffer brain atrophy which could lead to Alzheimer’s, etc.”
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